My account hasn't been approved

My account has not been approved

If your account is showing as needing approval when you sign in, it may mean we need to further verify your eligibility. Please see the most common reason below and the action required. 

Did you use your work email address?

If you have signed up with a personal email address we are unable to verify your account. Please get in contact with us and provide your work email address and we can update that on your account and approve your account. 

I do not have a work email address

If you do not have a work email, it means we first need to set up a verification system which will require cooperation from your organisation.

We would advise contacting your HR representative and checking if they are already in discussions with us. If not, please have them reach out to us at [e-mail] and we’ll work with them to collect the names and private email addresses of employees at your organisation. Once the verification process is in place, your HR representative will notify all employees, enabling you to sign up and have your account automatically approved.

My employer wasn’t on the drop down list so I chose another one

We do need you to select the matching employer when signing up. If your employer wasn’t on the drop down please fill out this form and we’ll be in touch shortly to onboard your organisation and approve your account. 

We look forward to welcoming you to the TFG family soon!